This is the next excerpt from small business school.
Female: Consistent quality: Small business owners don’t have much room for error. It’s hard to get the business and it’s short sided to lose it overlapses in quality. So, by all means, if you want staying power, deliver consistent quality. Texas nameplate one that Texas Quality Award then went on to be the smallest company ever to win the Malcolm Baldrige Award.
Male: The criteria which we have applied with our people is you don’t focus on results. And a lot of people want to jump in to results. We look at approach and we look at your Diploma. If you work on the right approach and you execute that properly, you would get the results.
Female: Everything is supposed to be exact and correct. If you see it’s not correct then ask to send it back to the table sand let them make sure they keep everything on that.
Female: So, it’s check double-check, check and double-check.
Female: Yes, check and double check.
Male: You will say even in our process, we make a name plate. When it gets to the final to the shipping, we do not have to inspect by acting this way because the process that you said is being in control.
Male: I will submit two story. This is a loft above here.
Female: Mike Neary builds Custom Log Homes.
Logs are hand stripped and crafted to specifications drawn on computers.
To guarantee near perfection, he assembles each home on his lot first.
Male: This is an extremely difficult piece and if there’s something out of—like an eight-inch, quarter-inch, you’ve got to be there.
Female: You don’t want strangers cutting on your logs.
Male: No, no, we try to eliminate that.
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