Talking to a senior citizen or to someone with a disability, should never be scary or a chore. Let us look at ten tips to make any conversation runs smoothly.
Up to 20% of the American population has some form of mental or physical disability. And atleast 10% are over the age of 65. So it is important to be comfortable communicating with both the elderly and the disabled.
When talking to someone who may be different from you, remember that as with any interaction, a first impression is a lasting impression. Start up pleasantly and a positive experience will follow. As you greet someone, keep in mind that posture matters. Standing straight, extend your shoulders parallel to the ground, keeping your chin up and your hand loosely open, a posture that indicates your willingness to establish a positive rapport. During your conversation, be conscious of the body language cues that you are sending. Clench fists, crossed arms and a body that is turned away from the conversation are all indicators that you are uncomfortable. It is also important to be aware of the other person’s bodily cues. The same signals might indicate that the person you are speaking with is uncomfortable or anxious. If you notice agitation, back off a bit or change your approach.
As you speak to a disabled or elderly individual, remember to smile. This key communication tool is one of the few that is the same in any language. When speaking, always remember that the way in which you talk matters, too. Try to keep your voice volume in a pleasant level. Do not speak too softly, but do not yell, as this offensive behavior does not help anyone to understand you better.
Similarly, try to articulate plainly and consider the person that you are speaking with. You may need to use easier words, or simple comparisons to help someone understand. Watch for the other person’s reaction. You will be able to tell if you are making sense. As you are speaking, remember to use words of respect. Titles like: Mr., Mrs., Sir and Madam all connote respect. Other key phrases to use includes “please, thank you, is it okay if and would you mind.” One of the most important things to remember when communicating with an elderly or disabled individual is not to speak to them as you would speak to a child.
This is a standard reaction, and it is often interpreted as patronizing and is offensive to the person being addressed.
Finally, be honest with the individual in question. If you are not sure on how to communicate with them, due to a hearing impairment or a mental disability, say so. Often, the person will be happy to guide you. No matter what the age or capability of the person before you, remember to respect and treat them as politely as you can, even if they cannot say so, they will appreciate this basic human kindness.
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