Hi there, it’s Joshua Feinberg from ComputerRepairServiceSoftware.com and I’m here to talk with you today about Computer Repair Service Software and how it’s more about you than just a bunch of bits and bytes. Computer Repair Service Software is more about you than bits and bytes, you see there are 4 ways to stay better organized and prioritize d with your time management and day-to-day activities. Now, when you’re looking for computer service software that’s going to help you work more efficiently with your clients, so you need to understand that your ultimate success or lack of success with this kind of soft ware depends a lot more in your business strategy than just some arbitrary piece of coat or bits and bytes and the truth is that the type of software that you use is not merely as important as the plan that you implement for organizing how you spend your time with your prospects, customers and clients and a big way to organize your time and prioritize clients is to establish a really clear service contract offering and get every long time client on to that plan. If you don’t set clear boundaries for what you will or will not do, or how you’ll work with clients, no software can help you organize your business. You still need to make decisions as software is not gong to make the decisions for you, so you need to have a way to clearly decide who’s going to get services now and who’s going to have to wait until later, in other words if your business plan is either weak or your business plan does not exist, no amount of money that you spend on software is going to be worthwhile. So with that in mind, let’s look at 4 ways to better organize and prioritize your time management and daily day business activities so you can deliver them best services no matter which type of computer repair service software that you end up using.
First and foremost, do not promise more than you can deliver. Many small computer repair companies make the mistake of trying to deliver on promises like unreasonably quick response times, with very sophisticated services offering without a real service agreement plan in place. One of the major reasons why this major business planning mistake is made is a failure to identify real competitor of yours in the marketplace. The truth is if you’re running a 1 or 2 percent or even 5% shop, if fortune 1000 company is not your direct competitor, as a result you need to focus on building long term relationships with clients that will pay you high rates for specialized, personalized work. In other words, you need to fill in gaps in the marketplace that are being overlooked by bloated fortune 1000 bureaucracies. This type of mindset combined with your computer repair service software is going to help you deliver high quality solutions to the kinds of clients that will pay you for ongoing work through long term service agreements. In other words, focus on the relationships, not just the initial sale. Remember, your business needs to be profitable and sustainable, not just busy; so, first and foremost do not deliver more, do not promise more than you can deliver, do not promise more than you can deliver; and in fact you may want to under promise and over deliver.
Second, look to manage client expectations; most clients want ends to result sustain gratification, however, their IT budgets rarely can afford this kind of service. So to realistically accommodate this request and even exceed expectations make sure your service agreement for computer repair are lucrative, in other words, you need to separate tying-ups so you can afford to provide this high level of prioritized service to your most valuable clients. You also need to make sure that you’re appropriately staffed to handle the number of clients that you take on so you really can be on-call to respond rapidly during service hours to make use of your preferred computer repair service software. So second, make sure you manage client expectations.
Third, look to tier or triage at your response time, look to triage or tier your response time. Tier your response time with different levels of response as part of your service contract plan can help you handle response time issues. For example, during normal business hours, you may offer call back for emergency phones support within 30 minutes, where no troubleshooting within 2 hours and onsite response within 4 hours with the next business stay. When you can really micromanage who gets prioritized response as part of your service contract plan, you’ll help make much more efficient use of your time that you have available regardless of whether or not you choose to use specialized software. So third, make sure that you tier response time. And fourth, with you partner with other local computer repair specialist because when 90% of your clients all have work emergencies on the same day, even the most sophisticated software is not going to save you. You need to prepare yourself for this inevitability by partnering with other non-competing specialist in your area so that you’re fully supported and can continue to deliver on the promises to your clients when everything hits the fan at once. If you don’t think this could ever happen to you, consider earthquakes, tornadoes, hurricanes, flashfloods, fires and other natural disasters that can hit thousands of small businesses simultaneously. So fourth, make sure you partner with other local specialist. Now in the short video we’ve looked with 4 tips that can help you build a service contract plan that will help you deliver the best services for your computer repair clients no matter which type of software that you use. To learn more about how you can get the best steady high-paying clients in your area onto your client list, go sign up for your proven computer repair service software tips now like ComputerRepairServiceSoftware.com, again the URL is ComputerRepairServiceSoftware.com. This has been Joshua Feinberg for ComputerRepairServiceSoftware.com, thanks for tuning in today, we certainly appreciate your time and interest and look forward to connecting up with you again real soon. Take care now.
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