How to Repair Computers Profitably by Bundling-In Training
HowToRepairComputersForALiving.com, and I’m here to talk with you today about how to repair computers profitably by Bundling-In Training with your computer repair services, we’re going to talk all about how you can repair computers more profitably by bundling-in training services with your computer repair services; they’re either 4 simple ways that you can add value to your computer repair services. Now as someone is learning how to repair computers profitably with small businesses, you need to know how to take relationships with your customers beyond just one-shot deal repairs; because by default if you don’t play in the head, if you’re not per act without this whole thing, you’re going to end up with the whole bunch of one-shot deal customers, not a very profitable way t our business because one –term client relationships are what will bring you stable on-going service revenue and sustain you for into the future; you need to be prepared to help your clients understand the power of their computer network installations so they can use them to the fullest. Now one of the biggest obstacles, one of the biggest road walks that can prevent a client of yours from really using the solutions that you provide to them is the lack of training; you may think that you’re just a computer repair business, computer repair service, but most of your clients really, really crave being able to get all kinds of related help on computer-related issues. So be sure to discuss the idea of bundling-in training with your clients at the beginning of each relationship so your firm can develop a customized training solution that will really help clients to use their technology you introduced. Now if you’re not sure that you want to handle this informal ad hoc one-on-one training yourself, then look for a partner or sub-contractor that specializes in training to join your team, but on the flipside the same individual maybe able to throw some business your way as well. In reality, small business and users rally have the time and the funds to take full day or multi-day offside computer training classes. As you’re learning how to repair computers and make money doing it, you need to understand that many of your customers and clients, yeah, we’re their only chance, but the reality is you may be their only chance to get some kind of informal training to better use the hardware and software that they have, so anything that you can do even in the form of informal one-on-one or small group sessions will help them greatly and also bring you an opportunity for additional revenue, you don’t necessarily need a formal workbook or tremendously formal outline or any for like that, you just want someone who’s going to sit down and help them learn what to do and maybe help them jus take some notes and develop a little cheap treat for them along the way so they don’t have to call you 20 times on the same question, and your clients are really going to need this training to get the maximum value out of their computer repair, computer-related investments and avoid buyer’s remorse that’ll alienate them from calling you again for services, you know, you want to make sure they’re really using what you provided them and training is a big, big help to do that, and when you’re offering and use your training, you’ll entrance sure, your company and your services deeper into the account and you’ll also see a dramatic reduction from those help desk calls and their repair require results, just looking for simple ways that you can add value to your computer repair services and make some very high marginal profit by simple bundling-in training for your supporters and users; first and foremost, teach clients about the network log-on; after you learn how to repair computers profitably on a small business pace, don’t be shy about sharing your newly acquired knowledge, teach each user about network log-on procedures and highlight any password requirements such as maybe they need to be keys sensitive; teach them what key sensitive means, or maybe they expire automatically at a certain time, and of all remember what seems basic or intuitive to you probably is not for others, so first and foremost, teach them how to log-on. Second, explain details about their printers; review the location of any shared network printers and use with restrictions and default assignments. Show how to change the default printer in the printer’s folder and make sure they know how to change the selections for filed print. Again, there’s two things alone will make an enormous reduction and unnecessary help desk calls. Third, make sure that you educate your clients about Malware, you know, Spyware and virus protection; many computer repair specialist forget about the very important topic of protecting against spyware and viruses when they’re figuring out how to repair computers for business centers. However, you probably have warned users about opening unsolicited file attachments and downloading from websites that they’re unsure of that they’re non-reputable websites and things like that, so make sure to discuss the use of (--) beyond this that are there that come along with unauthorized downloads and opening attachments that are expecting in, and just in general, installing software that they’re really not authorized to installer that they haven’t got professional opinion from you on; and fourth, make sure that you teach clients about data back-up; teach clients proper data back-up habits, make sure to tell them where their data file should be stored, if there’s any pricking figure default folder pass that they want to pay attention to in software applications, make sure that they know which drive letters and folders are included in any kind of automated back-up routines. One of the best ways to keep clients long term is to make sure that you prevent catastrophic data loss, obviously, if they lose all their data and it’s your fault, you’re certainly at the minimum, got to lose that customer, lose that client, there could be bigger ramifications you’ll be on that, but you certainly want to make sure that you help them understand how to protect their data, data back-up, power protection, virus protections, firewalls, things like that; so make sure your clients know how to back-up their important information, better yet, make their back-up as automatic can seem less as possible, so we’ve just barely scratch the surface in a short video looking at 4 easy ways that you can bundle-in training so that you can add value as you learn how to repair computers profitably. Learn more about how you can get the best steady high-paying clients in your area onto your client list, go sign up for proving tips on how to repair computers for a living at HowToRepairComputersForALiving.com. Again, the URL is HowToRepairComputersForALiving.com; this has been Joshua Feinberg from HowToRepairComputersForALiving.com, thanks for tuning in today, we appreciate your time and interest and look forward to connecting up with you again real soon.