Hi there. It’s Joshua Fineberg from Softwareconsultancysecrets.com and I'm here to talk with you today about some tips for software consultancies that can help you sell virus protection-based support contracts. Some software consultancy tips for selling virus protection-based support contracts.
These are three ways to drive home the critical importance of virus protection as part of your ongoing maintenance for your valued clients. Do you want a software consultancy? Do you want to really build solid relationships with your clients that are mutually beneficial for the duration for the long term?
One of the easiest ways to do this is to offer long terms support contracts that focus on data protection including virus and mal work protection, firewalls encryption, power protection and data backup. You need to get clients that are willing to sign long-term agreements with you if you want to be able to get steady recurring service revenue.
One of the best place to do this is to make sure that you’re able to communicate the value of these agreements to your clients by focusing on protection from debilitating business crippling computer viruses. You need to be able to communicate the importance of proactive maintenance to your software consultancy clients to protect them from unscheduled downtime that cripple their businesses, highjack their networks, cause critical data loss, still revenue and even lead to catastrophic business shutdown and failure.
After all, if there’s no in-house sight IT person, if there is no in-house CIO or IT manager who's really looking out for these kinds of things it's in common on you as their software consultancy firm. It’s in common on you as their software experts to help advice them on some of these things that they should be watching out for.
So we're going to talk about three tips that can help you communicate the importance of virus protection as part of your ongoing maintenance for your valued clients. So you can encourage them to sign your long-term agreements that you need to help you build relationships, service revenue and a solid sustainable profitable business.
First and foremost, you want on top on the latest computer viruses. New computer viruses of course crop up almost every day so make sure you’re informed of those that may impact your clients. Viruses are so common and destructive that they often make newspaper headline, these companies stop to address fast spreading tech problems and warn another business owners and technology professionals.
However, the last thing in the world you want to do is get a frantic phone call from one of your clients that they just saw something on CNN or the 5:00 News or something like that about something that you ought to be telling them about long before they see it in the mass media.
So pay attention to websites devoted to educating IT pro’s like yourself about the latest viruses and use information. Sometimes you even need to tell the horror stories to explain to your clients the importance of keeping virus protection up to date and the importance of your ongoing maintenance agreement so you can help stay on top of these issues for them.
So first and foremost, stay on top of the latest computer viruses and make sure that you keep your clients protected. Second, encourage your clients to follow your recommendations. Cutting those without saying but it’s really, really important that you’re able to effectively communicate just how critical it is for your software consultancy clients to stay on top of data protection and if they do not have anyone in-house to do it as most of them will not. They need to contract with the company like yours to help them with that.
Some of the most straight forward advice you can offer as your clients technology expert is to simply delete email from unknown parties without opening it and to never ever, ever open email attachments that you’re not expecting.
In addition, make sure that you stress that updating virus protection on a daily basis is essential to protecting against catastrophic system failures and data loss. You need to explain them why they need to update software constantly. Again, you may even have to use horror stories, I hate to be all that dramatic and everything but the really is you need to paint a very vivid picture of the kinds of things that can happen if these issues are ignored.
So, make sure that you make overseeing this process an important part of your long-term maintenance agreements for your clients. So make sure that you’re able to effectively encourage your clients to follow your data protection recommendations.
Third, remember that some viruses will be unavoidable even if your clients keep their software constantly up to date and follow all of your recommendations, some viruses will be unavoidable. Everyone get zapped by a virus at some point. The good news is that when you we’re offering ongoing proactive support to your clients, to their maintenance agreements, you’ll be connected to your clients in a way that allow you to jump on emergencies and minimize downtime.
As their trusted technology adviser, you’ll be paid to walk your clients to walk your clients through the process of debugging, let’s say computer or go on site or this remote maintenance to deal with some of this bigger more dangerous problems. Virus prevention, you know from preventing these things from happening in the first place is ideal.
But when you build solid relationships with your clients through your ongoing maintenance contracts should gain a real understanding about the right infrastructure. You gain a real understanding of their business and you get into a really good position to help them protect their IT infrastructure for this kind of annoying but extremely damaging business interruptions and it really helps you develop the plan of attack that protects them from extended downtime even when viruses at home.
In this short video, we talked about three tips to help you communicate the importance of virus protection and a large level data protection in general to your non-technical clients to your non-technical software consultancy clients so you can help sell your ongoing agreements to your clients and explain the critical importance of why they need to sign into your agreements so you can protect them from issues like this.
To learn more about how you can get the best study high paying clients in your area onto your client list, go sign up for Proven Software Consultancy Secrets now at softwareconsultancysecrets.com. Again, the URL is softwareconsultacysecrets.com. This has been Joshua Fineberg for softwareconsultacysecrets.com. Thanks for tuning in today and we look forward to connecting up with you again real soon. Take care now.
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