How to Use Hotmail Trojan

Carrie Webb: Let see another question from David Hamilton. Robbie Ferguson: Hi, David. Carrie Webb: David Hamilton says, “Hey Robbie, I'm having some trouble. I got an email from myself about an advertising for some technology company. I don’t know why it’s being sent and it’s being sent to everyone in my contact list. I thought this couldn’t happen with Ubuntu. Do you know how to make it stop? Please!” Robbie Ferguson: Oh, I though I couldn’t get a virus with Ubuntu and he’s wondering why the virus is here coming to him signed by him. What actually happened there—now, I actually followed up with David because he actually came to us and had Ubuntu installed on his laptop so when he send me that email the reason I responded right away is because I wanted to tell him get on Hotmail right now. Change your password because what happened is and I said this right to him I said, “It’s not your Ubuntu system, your Ubuntu system is fine but what happened is you’ve used the public computer or you’ve sat down in the internet café that’s using an infected computer with the Trojan Horse virus and you’ve log into Hotmail. So if you ever sit down on the internet café and it’s got Microsoft Windows on it and you're not certain if you can trust it or whatever. If that computer has an Trojan Horse, a Trojan virus it can obtain that personal information if you log in to Facebook, if you log in to Hotmail and the most painful one right now is the fact that this one Trojan will actually obtain your Hotmail information mass mail all of your friends, delete your contact list and/or change your password. Carrie Webb: So you can't get back on? Robbie Ferguson: So you can't get back into your Hotmail account. So in this case if you’ve been using that Hotmail account for years which a lot of people have you basically lose that Hotmail address. You have no way of contacting everyone in your address book because you don’t have access to it, etcetera. So in this case he actually got back to me and said, “You know what I went to a friend’s place and I use his computer to log in to Hotmail and sure enough I can talk to him and he does have a Trojan and his computer has been restarting and has been doing all this wacky stuff.” So be very careful where you log in to your accounts. You may think that you're safe if you are in friends or something like that but it may not be the case. Carrie Webb: Wow! I had no idea about— Robbie Ferguson: Scary, huh? Carrie Webb: Yeah, definitely! Robbie Ferguson: That could be very scary. Carrie Webb: Definitely. Robbie Ferguson: How many times are you sitting at the library or something, you know, think or you know, here's free internet I'll log in to Facebook and see what's going on? Dangerous stuff. Carrie Webb: If you’ve had any experience like that tell me at the chat room or send Robbie an email we’d like to hear you stories. Wow, that’s scary. Robbie Ferguson: So he’s all fixed up. He changed his password right away. If you ever get an email that is from yourself and it looks like it’s been sent out to people in your address book that probably means that this virus has got into your Hotmail account or whatever account that this is infected so make sure that you change your hotmail password immediately. That’s the first thing that you need to do or if it’s Facebook or whatever it is that seems to be infected by this. This is not necessarily your computer. It is just some computer out there has your log in information. Lots of people are saying that their libraries use Linux, very cool. Carrie Webb: No way and where is that, is that in the US? Robbie Ferguson: The UK they're saying. Carrie Webb: UK? Robbie Ferguson: Couple of different people. Carrie Webb: Question at the chat room from Raj. Raj says, “There are couples of my friends who have lost their password for Yahoo and Hotmail. I'm just going back to the previous question by the same Trojan virus. How do you get it back? Can you get the password back?” Robbie Ferguson: Unfortunately you see the thing is that it’s actually changes the password on your log in. It logs in as you, goes through the steps and changes your password so I think the only way or the only person who has power if you can say personal or entity that has the power to change that would be the Hotmail staff or Yahoo staff, the people who are able to access the SQL or whatever the data store it would be next to impossible to fix that. I got motto or saying that you cancel and delete the account and recreate but they would have to do that. You can't log in to the account so you can’t do it. So you'll have to contact them, plead your case, prove to them that you are who you say you are, hope that the virus didn’t change you password hint, oh that’s not going to make a difference anyway. Carrie Webb: Someone’s just asking you about that, yeah. Robbie Ferguson: Maybe if they have a form that allows you to send a new password, I don’t know you have to have a secondary email account. We have to talk to Microsoft about that and find out if it’s possible. Carrie Webb: As my friend say just call the internet. Just call them. They’ll fix all your problems. Robbie Ferguson: Call the internet? Like this, this 1-800-internet. That’s 15 times. Carrie Webb: Oh boy. Robbie Ferguson: Yeah.