How to Use an IT Support Contract to Avoid Prepaid-Time-Block Dead-Ends

Hey there It’s Joshua Feinberg from ITSupportContractsSecrets.com, and I’m here to talk with you today for a few moments about IT Support Contracts and How it Differ from Prepaid Time Blocks, another word IT Support Contract vs. Prepaid Time Blocks and Avoiding Dead-Ends. These are three ways to differentiate and distinguish between a prepaid time block and an IT support contract. Why do we need to do this because many computer consultants and various integrator, the solution providers, computer repair businesses, manage insurance service providers, they don’t fully understand the difference between an IT support contract and a prepaid time block which it’s kind of business, which business models can work better for you for a typical small business IT firm. You know at the very least, you need to build your IT business around more than just one shot-deal and in turn you pickers, entire kickers to tough way to make a living if you just catering to those kind of low one customers. This means you need to really clearly define what your IT contract packages all about. So that it delivers tremendous value and includes all of your sophisticated IT business services. So I consider the following three ways to differentiate between a prepaid time block and IT support contract, so that you can build much better relationships with your clients and a stronger, healthier long term business. First and foremost, know that a prepaid time block is very different than an IT support contract. To prepaid time block is very different from an IT support contract. An IT support contract is very specific about the types of proactive, on-going work that you’ll do for your clients: For example, maybe it’s on-going maintenance, emergency support, long-term planning, and upgrades, things along those lines. A prepaid time block on the other hand is just time spent with your firm with no real on-going relationship once the time purchased runs out. For example, let's say that your normal hourly billing rate is $100 an hour. In return for a client of a customer prepaying 20 hours of your time, you may offer a $10 per hour discount, so effectively it become a $90 per hour as supposed to $100 an hour. But what happens when those 20 hours are used up? What happens if their 20 hours are now for you to stop came over did end? You know once that happens, your client has effectively downgraded back to being an inactive customer, which is about the exact opposite of what you'd want to happen. A prepaid time block is not a long-term agreement, because there is no real long-term relationship or contract once the hours are used up. So you know that a prepaid time block is very, very different from an IT support contract. Second, an IT support contract is an agreement in writing. When you create an airtight IT support contract agreement, you promise your clients among other things a single point of contact over site of proper software licensing, and confidentiality that protects both you and the clients you served. All of these factors will be included in a long-term agreement. In return for clients committing for a year’s worth of services, they get loads of benefits and all different kinds of discounts and perks on things like that. As part of your account management plans though make sure that you set up a renewal notice, a renewal notice system to be sent out before the end of the year that continues to sell the ongoing benefits of the program and why did be crazy to not continue you’re your program. And with an IT support contract package, you get the promise of cash flow on an ongoing, monthly basis for at least a year. You also get the recurring service revenue that I hope you build your IT business and give you more definite, long-term revenue, as compared to a more limiting dead-end transaction from a prepaid time block. So know that an IT support contract is an agreement in writing and what it stands for. Third, you need to provide valuable service with Your IT support contract. You can do anything perfect with packaging this and positioning in a marketing, but if you don’t exceed their expectations and don’t do a fantastic job, it allow just be for not at all you will be just a complete waste of time. So make sure that you are always, are proactive with your IT support contract relationships. Make sure that you stay in touch on a regular basis to make sure you are taking care of ongoing security and data protection, and continuing to solve clients' business problems. Make sure their backup systems are running well and reliable and that you’re documenting all the small things that happened within your clients’ offices. This way, you'll be prepared to provide the premium levels of service that your clients will expect. An IT support contract works so well because it cannot ever be confused with a one-shot deal or a short-term project. More of an IT support contract represents the true agreement between you and your clients, and such a stage for long term mutually beneficial relationship with a huge, huge emphasis on being mutual. It’s going to be a win-win for both parties. In this short video we talked about three reasons why an IT support contract build much better long term relationships than a prepaid time block. To learn more about how you can get the best steady high paying clients in your area onto your client lists, go sign up for IT Support Contract Secrets now at ITSupportContractSecrets.com. Again, our URL or the main name is ITSupportContracts.com. Thanks for stopping by today to learn more about how IT supports contracts differ from prepaid time blocks and how you can apply this information to your business. This been Joshua Feinberg for ITSupportContractSecrets.com