Hi. I’m Bob Schmidt with Home Remodel Workshop. I’ve known for a lot of years that there are some tools such as craftsman tools that will replace your tools when they’re damaged, your hand tools.
What I have here is I have some different craftsman that I’ve owned for awhile. This has a rubber handle on it. I tend to like to hit it against cabinets so that it doesn’t damage the cabinets. But in doing so, I tear the end and expose the metal inside, that’s not good. My wood clamps, I put a lot of torque on them. And sometimes, these bars have a tendency to bend. It doesn’t make them operate slickly as they should. I have a framing hammer which obviously seems so abused. I’ve left it outside or got caught in the rain rather and it rusted up. The fiberglass is splintering on it. And like every hammer I have, I beat the end of it off. But I just recently found out that they will also cover the same thing with levels which really surprise me because I would thing that a sensitive with calibrations, I’ve bought a lot of levels over the years. This one here has a broken glass on it. I’m going to check and see what their return policy is for levels. I’m going to take a little road trip here. I also own some other brand tools and I’m going to check on what their return warranties are. And I’m going to check back with you and maybe save you a trip.
Well, I’m back from my road trip. The first thing that I went to exchange was a broken tape, no problem. They got me a new tape and had a broken lock on it. They gave me this pretty red one. The second thing that I wanted to take back was a six-foot wood rule. It had a split in it. Unfortunately, Craftsman doesn’t make wood rules anymore so exchanged it for a different brand. They probably would have went for a store credit if it was a tool that we have a lot that I used a lot, but I probably had that wood rule for 20 years. This one will probably last me for 20 years. And hopefully by then, I’ll be retired. The next thing I want to take back were my wood clamps. I have one with a bent rod and one with a split wood section on it. Unfortunately, Craftsman also doesn’t make wood clamps anymore and the clamps that they do make are plastic. I would have swapped them out had I not been a cabinet installer where I have to have wood clamps. I know they’re available with other companies, unfortunately just not with this one. So at first, I wasn’t totally satisfied with exchanging it out for something else I didn’t want so I talked to the manager. The manager said without a receipt, the best he could do is give me a store credit. I was happy to accept the store credit and with a difference of about a dollar, I was able to get me a Craftsman 2-foot level to exchange the one that was broken which by the way wasn’t a Craftsman.
And also, I picked me up a couple of razor knives that I more than likely give for gifts at Christmas time to guys that I work with. In the all and all, it was actually a good experience doing this return. I did take my son along with me and he saw how I was able to deal with the store counter guy and the manager to work out and resolve so that we were both happy with it. I did check on some other tools on the way back to see if there were similar type policies out there and there are on a lot of tools. Obviously, things change overtime. The best thing to do probably is check on the tool warranty before you buy it and find out if there is any chance that that could change in the future. If not and if it does like everything does, you work it out to the best you can with the store manager and whoever you have to deal with there. And usually, they’re pretty good about working with you.
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