The Concierge Treatment from Roy

Female Speaker: In office? Speaker: Would you just step in to my office please? Female Speaker: Now Roy -- Speaker: Yes dear. Female Speaker: What do you do here? Speaker: I am head of security/concierge/reader/ombudsman/a bit of whatever they need. Female Speaker: And you are the first face people see when they walk into St. Vincent's Comprehensive Cancer Center, correctamundo? Speaker: Correctamundo. Female Speaker: And you are such a joy and you make everybody smile, so I just wonder to say, hey, Roy! Just like thank you for being you. Speaker: Well, I thank you so much. It's people like you that make me a better person. Female Speaker: You are so sweet. Well, it's just like the concierge service at St. Vincent's. I think that's kind of great. Speaker: It works for me. Female Speaker: Yeah, well you are great. So, thank you Roy. Speaker: And thank you my dear. Female Speaker: And how long have you been working here? Speaker: Nine years. Since we opened. 1999. Female Speaker: Nine years, wow! 1999? Speaker: Yeah. Female Speaker: Well, thanks again and have a great day. Speaker: You too. Female Speaker: And how many people have come in here, a lot? Speaker: Oh! My. Female Speaker: Are you telling everybody about this? Speaker: We are talking about thousands, oh! You mean for today? Female Speaker: Yeah. Speaker: Everyone that comes through, I tell them. Female Speaker: You tell them. You have to do it, right? Speaker: Yes. Female Speaker: Well, I am in the right direction. Speaker: Yeah, I do pointing in the right direction. Female Speaker: Are you telling them to get their boobs twist? Speaker: I am even offering to do it for them but they say, they will let the Tena (ph) do it. Female Speaker: Nice Roy. Speaker: You are welcome.